Investigating - We have been getting reports that some participants are not being notified that their evaluation is ready in a timely manner. The NC AHEC IT team is aware of the issue and has been working to determine next steps.
If you have been waiting more than 48 hours for access to your evaluation, please notify us at support@ncahec.net.
Thank you! We appreciate your patience as we work through this issue.
Oct 14, 2022 - 16:52 EDT
If you have been waiting more than 48 hours for access to your evaluation, please notify us at support@ncahec.net.
Thank you! We appreciate your patience as we work through this issue.
Oct 14, 2022 - 16:52 EDT
Update - AHEC CPD Participants who complete their evaluations may experience a delay of 1-2 hours to be able to reach their certificates. If the certificate is not accessible immediately upon evaluation completion, please return in a few hours.
For AHEC Staff -- We continue to have daily contact with Alchemer on the notification processing delay they are experiencing and are working on communication options.
Sep 08, 2022 - 17:37 EDT
For AHEC Staff -- We continue to have daily contact with Alchemer on the notification processing delay they are experiencing and are working on communication options.
Sep 08, 2022 - 17:37 EDT
Update - Alchemer has been able to recreate the issues with their webhook in our account and has escalated the issue to their Advanced Team.
Sep 07, 2022 - 12:34 EDT
Sep 07, 2022 - 12:34 EDT
Update - Survey Gizmo has not provided a solution to the webhook issue. Most participants will experience a delay of an hour or so to gain access to a certficate.
Sep 06, 2022 - 13:18 EDT
Sep 06, 2022 - 13:18 EDT
Identified - Alchemer's webhook to notify our systems of evaluation completion automatically is inoperable at this time. Statewide IT was able to run a manual process to retrieve all system notifications from Alchemer for evaluation completions since Alchemer's failure started. Further, Statewide IT's scheduled procedure to run hourly hour check has been restored to service after our outage. Users may experience a delay of about an hour to be able to generate a certificate until Alchemer's webhook returns to operation.
Sep 02, 2022 - 15:22 EDT
Sep 02, 2022 - 15:22 EDT
Update - We are continuing to investigate this issue.
Sep 02, 2022 - 13:59 EDT
Sep 02, 2022 - 13:59 EDT
Update - Statewide IT was alerted this morning that participants who completed evaluations were not able to access the certificate. We have notified Alchemer and are awaiting a response.
Sep 02, 2022 - 13:59 EDT
Sep 02, 2022 - 13:59 EDT
Investigating - We have received reports this morning of participants not being able to access their certificates after completing their evaluations. This is a result of Alchemer's webhook to notify us of completions experiencing processing delays. We have notified Alchemer and are awaiting a response.
Sep 02, 2022 - 12:14 EDT
Sep 02, 2022 - 12:14 EDT
About This Site
Welcome to the NC AHEC Statewide Services Status page.
CASCE/HCSETS/ORPCE
Operational
CASCE/HCSETS/ORPCE Application
Operational
CASCE/HCSETS Web Queries
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Web Services (Black Bar) Login
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Visual Course Catalog Information Feed
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My AHEC Website
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Alchemer/Survey Gizmo
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Degraded Performance
Alchemer Application - US
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Operational
Alchemer REST API - US
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Operational
Alchemer Reports & Exports - US
Operational
Alchemer Response Processing - US
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Degraded Performance
NC AHEC Evaluations Application
Operational
Statewide IT-Supported Video Conferencing Platforms
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Zoom Zoom Meetings
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Blue Jeans Network BlueJeans Meetings
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Zoom Zoom Video Webinars
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Docebo
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Operational
AWS ec2-us-east-1
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Operational
AHECConnect Registration Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance